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trendelafresa@ffe.es +34 915 068 053

I. General Information

In compliance with Law 34/2002, on Services of the Information Society and Electronic Commerce (LSSI-CE), we inform you that the website is the property of the Fundación de los Ferrocarriles Españoles, FSP (hereinafter, the Foundation), foundation of the State Public sector established on February 20, 1985, CIF G-78043700, registered on May 14, 1985, with number 146 in the Registry of the Protectorate of Foundations of the Ministry of Culture (BOE of 07-09-85) and with registered office in Madrid, C/ Santa Isabel 44 – 28012 (Spain).

II. Legal terms and conditions of use

These clauses are intended to regulate the general conditions governing the use of this website and the purchase or acquisition of products using it. The simple and mere use of the website grants the condition of user of the same, whether natural or legal person and necessarily implies the complete, full and unreserved acceptance of each and every one of the clauses and general conditions included in the present text. If the user does not agree with the clauses and conditions of use of this Legal Notice, he/she will refrain from using the website.

These general conditions have been prepared in accordance with the provisions of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce and Royal Legislative Decree 1/2007, of November 16, by the that the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws is approved.

This Legal Notice is subject to changes and updates, so the published version may be different each time the user accesses the website.

The Foundation reserves the right to modify, at any time and without prior notice, the presentation and configuration of the website and the content and services that may be included therein. The user acknowledges and accepts that at any time the Foundation may interrupt, deactivate and/or cancel any of these elements or access to them.

User access

The access, navigation and use of the website confers the condition of user, it being understood that all the conditions established here, as well as their subsequent modifications, are accepted from the start of navigation, notwithstanding the application of the corresponding legal regulations of obligatory compliance according to the case.

The user accepts responsibility for a correct use of the website. This responsibility will extend to:

  • - Making use of it only to make legally valid queries and purchases.
    - It excludes any false or fraudulent purchase. If it could reasonably be considered that a purchase of this nature has been made, it will be canceled and the relevant authorities will be informed, where appropriate.
    - Providing truthful and lawful contact information.

Ticket purchase procedure

Users can purchase on the website by the established means and forms.

To formalize the purchase, the user will be taken to a page where they must provide all the necessary information.

The mandatory information required to place your order will consist of: name and surname, email and contact telephone number of the buyer, as well as the names and surnames of each of the travelers. Optionally, other information may be required, such as the company name for the issuance, where appropriate, of the corresponding invoices.

Once an order has been placed, the user will receive an informative email with the essential data of the operation confirming receipt of their request for the provision of the service and the voucher (ticket) for access to the contracted service.

The communications, purchase orders and payments made during the transactions carried out on the website could be archived and kept in the computerized records of the Foundation in order to constitute a means of proof of the transactions, in any case, respecting the reasonable security conditions and the laws and regulations in force that are applicable in this regard, and particularly in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons regarding the processing of personal data and the free circulation of this data (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist users in accordance with the privacy policy of this website.

Minors

Those under the age of 18 may only use the services of the website under the supervision of a parent or guardian.

Prices and payment methods

The prices displayed on the website are the final ones, in euros (€), and include tax, unless, due to legal requirements, especially concerning VAT, a different regime is indicated and applied.

Prices may change at any time, but possible changes will not affect tickets already purchased.

The accepted means of payment are credit or debit card.

The website uses all means to ensure the confidentiality and security of payment data communicated by the user during transactions. As such, the website uses a secure payment system SSL (Secure Socket Layer).

Credit cards will be subject to checks and authorizations by the bank issuing them, if the said entity does not authorize payment, the Museum will not be responsible for any delay or non-delivery and will not be able to formalize any contract with the user, being null and void the initial contractual relationship established, as an explicit resolution clause.

Once the Foundation receives the purchase order from the user through the website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the confirmation of shipment and/or confirmation of the service provided is sent to the user in the established manner and, where appropriate, in the established place.

III. Industrial and intellectual property rights

The signs, logos, icons, trademarks and other industrial and intellectual property rights existing on the website are the property of the entity and/or, where appropriate, of third-party licensors thereof, for which reason, all rights of ownership are reserved exclusively for their legal owners. Consequently, any use, manipulation or unauthorized use thereof is prohibited. The Foundation reserves the right to exercise the corresponding legal actions.

IV. Written Communications and Notices

By using this website, the user accepts that most communications with the Foundation are electronic (email or notices posted on the website).

For contractual purposes, the user agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that the Foundation sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the user.

The user can send notifications and/or communicate with the Foundation through the contact information provided on the website.

Likewise, unless otherwise stipulated, the Foundation may contact and/or notify the user by email or at the postal address provided.

V. Complaints and claims

Users can send the Foundation their complaints, claims or any other comments they wish to make through the contact information provided at the beginning of these Conditions (General Information).

In addition, the Foundation has official claim forms available to consumers and users, which they can request at any time, using the contact information provided at the beginning of these Conditions (General Information).

Likewise, if a dispute arises from the conclusion of this purchase contract between the Foundation and the User, the User as a consumer may request an out-of-court settlement of disputes, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution in consumer matters and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC.

VI. Legal Actions, Applicable Law and Jurisdiction

The Foundation reserves the right to bring the civil or criminal actions it deems necessary for the improper use of the website and its contents, or for the breach of these Conditions.

The relationship between the user and the Foundation will be governed by the regulations in force and applicable in Spanish territory. If any controversy arises in relation to the interpretation and/or application of these Conditions, the parties will submit their conflicts to the ordinary jurisdiction, submitting to the corresponding judges and courts of Madrid capital according to law, waiving any other jurisdiction that may pertain to them.